Senior IT Support Analyst (f/m/d)

Join our team and you’ll be responsible for delivering exceptional IT support across StepStone's global offices, serving as the primary escalation point for critical technical issues.  You will also coach and mentor IT Support Analysts, while acting as a trusted advisor to high-profile stakeholders and ensuring C-level executives and senior leadership receive best-in-class support.   
 
Working in the Global Support Team, within the Corporate IT department, we are looking for someone with a "mission always possible" attitude and to play a key role in delivering exceptional IT support across our international offices.  You will play a vital role as we reimagine the labour market to make it work for everybody.

Please submit your CV in English. 

Your responsibilities:  

• Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction.

• Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices.

• Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance.

• Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication.

• Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required.