IT Support Engineer

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications. 

Your tasks:

• Serve as the first point of contact for customer Key-Users reporting incidents or questions
• Receive, categorize, and prioritize and solve tickets in the helpdesk system
• Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds
• Monitor system dashboards and alerts for automated storage and conveyor systems
• Assist operators and Key-Users with login issues, user permissions, and routine tasks
• Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation
• Maintain and update the knowledge base with recurring issues and standard procedures
• Support end-user training sessions or refreshers when needed