Customer Service Sales Specialist

Join Our Team as a Spare Parts Customer Service Specialist!

We’re looking for a customer-focused professional who’s passionate about delivering exceptional service and support. In this role, you’ll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

What You’ll Do:

• Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
• Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
• Coordinate with internal departments to meet delivery expectations and resolve issues.
• Monitor order progress, confirm ready dates, and proactively communicate changes.
• Support warranty request procedures in line with company policies and contracts.
• Build strong relationships with customers by providing timely and accurate support.