Customer Relations Specialist

Other qualifications include:

• Associate Degree or equivalent work experience
• 2 plus years of relevant experience in a customer supporting role, preferred
• Strong computer skills including G Suite and knowledgeable about Internet research tools
• Commitment to providing outstanding customer service to our customers
• Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
• Strong active listening skills, ability to investigate problems and to develop solutions
• Ability to manage conflict in a positive and constructive fashion
• Ability to understand internal policies and procedures and to communicate them to internal and external customers
• Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
• Professional speaking voice & excellent telephone etiquette