Senior Accounts Receivable Administrator

POSITION OVERVIEW

The Senior Accounts Receivable Administrator is responsible for performing accounts receivable functions for multiple commercial real estate properties, including high-volume billing, cash application, tenant account maintenance, and receivables support. This role requires strong attention to detail, sound judgment, and a commitment to providing responsive service to Property Management, Property Accounting, tenants, and internal stakeholders.

The Senior Accounts Receivable Administrator serves as an experienced resource within the Accounts Receivable team and is expected to handle more complex tenant account activity with limited supervision. This position supports accurate and timely processing of tenant charges, cash receipts, prepaid rent credits, utility charges, late fees, and other receivable transactions. The role also assists with account research, reconciliation, documentation, training support, and special projects as requested by Accounts Receivable leadership.

This position plays an important role in maintaining accurate tenant receivable records, supporting timely collections visibility, and helping ensure consistent execution of accounts receivable processes across Stream’s Property Accounting platform.

PRIMARY RESPONSIBILITIES

• Process and maintain accounts receivable activity for multiple commercial real estate properties, including tenant charges, cash receipts, adjustments, and related account updates.
• Run rent rolls and monthly edit reports to review tenant account activity, recurring charges, and billing accuracy.
• Pull daily receipt deposits from property bank lockboxes online and/or receive daily deposit information from property teams or banking partners.
• Record cash receipts received through lockboxes and apply payments accurately to the appropriate tenant charges.
• Review delinquency reports, aging activity, and tenant account balances to support timely follow-up and accurate reporting.
• Apply prepaid rent credits to appropriate tenant charges and review tenant ledgers for proper application of payments and credits.
• Record late fees, metered utilities, tenant work orders, miscellaneous charges, and other receivable activity to tenant accounts.
• Research and resolve tenant payment, billing, cash application, and account discrepancies in partnership with Property Management and Property Accounting teams.
• Assist Property Management with tenant account questions, billing support, payment research, and account reconciliations.
• Partner closely with Property Accountants, Property Managers, and Accounts Receivable leadership to ensure tenant receivables are accurate, current, and properly documented.
• Maintain organized support for cash receipts, tenant correspondence, billing records, adjustments, reconciliations, and other accounts receivable documentation.
• Support month-end and reporting timelines by completing assigned receivable tasks accurately and within required deadlines.
• Assist with onboarding and training of new Accounts Receivable Administrators by sharing process knowledge, system guidance, and best practices.
• Serve as a resource to other team members for routine process questions, tenant account research, and accounts receivable workflow support.
• Assist the Accounts Receivable Supervisor with special projects, process updates, cleanup efforts, reporting requests, and other duties as assigned.
• Identify recurring issues, process gaps, or opportunities to improve accuracy, consistency, and efficiency within the accounts receivable function.