IT Support Engineer

IT Support Engineer

Are you passionate about making a real impact on our planet? Sunrock is on a mission to harness solar energy for a brighter, cleaner future! 

About Sunrock

At Sunrock, we believe in a future powered by clean energy. We develop fully integrated energy systems for logistics real estate owners, tenants, and industrial partners. From solar rooftops to battery storage, EV charging solutions, and smart energy management systems: we make properties attractive and future-proof for both occupiers and investors.

Our mission? To create a smarter tomorrow. With a team of bright, entrepreneurial minds, we work hand-in-hand with our clients and stakeholders. Building long-term partnerships based on trust and transparency, while meeting ambitious ESG goals.

About the role: 

As our IT Support Engineer, you will play a key role in our IT team of three people, contributing directly to Sunrock’s mission to accelerate the clean energy transition across Europe. Your expertise will help ensure operational excellence and seamless IT support.

Your responsibilities:

• Provide first- and second-line IT support, such as troubleshooting hardware and software issues both on-site and remotely via Microsoft Teams.

• Install, configure, and maintain computer systems, including laptops, and network devices.

• Manage access rights and user accounts, ensuring secure and efficient onboarding and offboarding processes.

• Maintain our applications in Intune, or SaaS applications.

• Handle incoming requests via our ticketing system, while also assisting colleagues in person at our Amsterdam office.

• Collaborate with colleagues across offices in Düsseldorf and Paris, where ticketing is the primary support channel.