Principal, Business Operations

What You’ll Do 

Position Summary

As Business Operations Principal, you will act as an operational “glue” between our Clinical, Market Ops, and Technology teams. You will do more than analyze problems and make recommendations; you’ll help architect and build the systems that allow us to scale. You will take radical ownership for executing and leading the highest-impact strategic projects at Suvida.

Responsibilities

Your core responsibilities will include:

·       In-depth analysis: Continuous review of performance on key business objectives, business processes, drivers of success, and opportunities for improvement.

·       Process design & system architecture: Identify complex operational bottlenecks through data analysis and hands-on observation. Map out root causes and help design scalable solutions to solve them, always designing for second-order effects.

·       Building “The Machine”: Help turn our strategy into reality by actively building and deploying the operational tools we need to continue to execute at a high level every day as we grow; ensure those tools can function over the long-term.

·       End-to-end project execution & change management: Manage the lifecycle of major initiatives from clarity, to design, to build, to adoption. You will plan projects and manage them as a partner to Suvida’s leaders.

·       Frontline empathy: Partner closely with Care Teams and Center Leadership to deeply understand their pain and friction points, ensuring that any new processes or tools we deliver are suited to their needs, and make their lives easier. Act as a conduit for both the needs of the business, and the clinicians delivering care to our patients.

·       Performance accountability: Help leaders define success criteria for projects, and monitor initial and ongoing measures of success. Validate that problems are truly solved, pivoting as needed if results are not being delivered, or solutions aren’t working for our teams.

·       Partnership to leaders: Help make the leaders at Suvida more effective and empowered through data, tools, technology, and frameworks; we can’t lead every project, but we can lift up others even when not directly involved.

What You’ll Bring

Knowledge, Skills, and Abilities

·       Raw intellectual horsepower, demonstrated excellence in problem-solving, systems thinking, insatiable curiosity, and a growth mindset geared towards continuous learning and improvement

·       A founder’s mindset, and the grit needed to succeed in hard jobs over sustained periods

·       Skill and comfort with a variety of software and AI-based tools, and the ability to learn new tools and rapidly develop a high degree of fluency

·       Low-code/no-code relational databases (Airtable)

·       Data/BI tools (like LightDash, PowerBI, Tableau)

·       Aptitude for leveraging APIs and advanced tools to scale operations

·       Ability to communicate with a wide range of audiences, build relationships at all levels of the organization, and lead through influence

·       Bilingual (English and Spanish) preferred but not required

Education, Experience, Licensure, or Certification Requirements

·       Bachelor’s degree required

·       Graduate degree preferred (MBA, MPH)

·       Minimum 5-7 years of experience in management consulting, entrepreneurship, startup business operations, or healthcare operations; experience in value-based care environments preferred

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.