ServiceDesk Specialist L1 - FR & EN - M/W

In order to strengthen our technical teams in Eysins (VD) and to enable the implementation of a level 1 support platform for our customers, we are looking for a ServiceDesk specialist with good knowledge of Windows 10 and Office 365, fluent in French and English

Disclaimer: the language requirement is mandatory and any applicant not fulfilling it will be not considered for the position. 

Your role and responsibilities:

Within our support team, you will have several missions:

• Provide level 1 support, maintenance, and troubleshooting (PC, printers, smartphones, etc.) for our clients

  • occasional on-site visits might happen within the Geneva to Lausanne area.

• Take calls and manage incident tickets in our Service Management tools (English and French)
  

• Maintain effective communication with other teams as part of a 24/7 service

• Update operational documentation and propose improvements

• Participate in deployment, configuration and evolution projects of our customers' IT infrastructures

• You will also be part of a team for the development and implementation of new product or service.