ServiceNow Architect/Solution Designer MW

The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.

Disclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).

RESPONSIBILITIES

• Act as a subject matter expert on the ServiceNow platform and take ownership of solution design

• Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features

  • Especially on modules CSM, SPM and ITAM

• Participate in gathering business and technical requirements and in implementation documentation

• Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)

• Develop test cases

• Promote best practices