Consultant L2 Microsoft & Endpoint - M/W

We are looking for an experienced consultant to join our Level 2 IT support team (4 people). This is a hands-on, fully on-premises role. The consultant must bring deep expertise in Microsoft technologies, endpoint management, VMware/Omnissa VDI infrastructure, and monitoring infrastructure, with a strong focus on performance, documentation, and testing.

The consultant will also coordinate closely with the L1 support team, assisting them with escalations and ensuring smooth operation of core collaboration tools including Outlook, Microsoft Exchange, and Teams.

Key Responsibilities

Infrastructure & Endpoint Operations

• Work as part of the L2 support team, handling escalated incidents and service requests.

• Coordinate with the L1 support team, supporting their needs and resolving issues with Outlook, Microsoft Exchange, Teams, and other Microsoft services.

• Manage and support Omnissa (formerly VMware EUC: Horizon, Workspace ONE, UEM) for VDI, DaaS, and endpoint environments.

• Operate and optimize the Microsoft stack (Windows 10/11, Intune/SCCM, Entra ID, Teams).

• Ensure stable and compliant laptop, desktop, and mobile endpoint operations.

Monitoring, Performance & Optimization

• Administer on-prem monitoring tools for infrastructure health and capacity.

• Implement and operate UX monitoring tools (ControlUp or equivalent).

• Troubleshoot and optimize infrastructure paths to improve performance and stability.

• Deploy automated benchmarks and integrate them into the monitoring layer.

Identity, Security & Deployment

• Configure and manage Entra ID (Azure AD) identities and access policies.

• Administer Microsoft Teams and ensure secure, reliable collaboration.

• Define and execute application, OS, and patch deployment strategies.

• Enforce endpoint security and compliance best practices.

Automation, Testing & DevOps

• Develop and maintain PowerShell scripts for automation, deployment, and optimization.

• Contribute to CI/CD pipelines with GitHub for infrastructure automation.

• Knowledge of Terraform or equivalent IaC tools is a strong plus.

• Apply testing and validation practices to ensure high-quality deployments.

Service Management & Documentation

• Use ServiceDesk+ (ITSM) for incident, change, and problem management.

• Contribute to cmdm/MDM administration for mobile and endpoint security.

• Produce clear documentation, runbooks, and technical guides for L1/L2 teams.

• Ensure knowledge is shared effectively and communication between teams is smooth.