Customer Service Specialist

Join Syngenta as a Customer Service Specialist, where you will play a crucial role in supporting our Vegetable Seed sales by ensuring the seamless execution of processes from order placement to invoicing. Your relationship-building skills will drive our customer satisfaction and loyalty, and commercial success.

This position offers exceptional opportunities for professional growth for candidates who demonstrate leadership potential and strategic thinking.

Key Responsibilities:

• Process complex sales orders with precision and commercial awareness.
• Manage invoicing, returns, and credit processes while maintaining compliance.
• Develop and maintain strong customer relationships through regular touchpoints.
• Maintain and update customer master data, ensuring data integrity.
• Register and follow up on customer complaints, providing timely resolutions.
• Provide critical information to internal sales team.
• Open and follow up on tickets for any potential issues.
• Participate in and support departmental projects.

Critical Success Factors & Challenges

• Ensure accuracy and compliance with global policies and commercial guidelines.
• Foster a team spirit and collaborative working environment.
• Maintain attention to detail in all tasks, especially under high volume and pressure.