VXLAN Network Operator

Project Description*
To ensure the stability and efficiency of DT-Technik's cloud infrastructure (BM4X), we are seeking qualified personnel. They will be responsible for 2nd-level incident and problem management, working closely with our internal first-line, onside-support DT-ISP/FOPS and the developers of network automation. Our goal is to enhance service quality and strengthen the innovation of our cloud services.

At the Telco Hub in Madrid, we are pioneers in merging IT and Telco, building and scaling Telco as a Platform (TaaP) on our proprietary layered cloud. Our teams operate in cross-country and cross-functional squads, delivering cutting-edge services to Europe's most valued Operator.
Our mission is to create the best customer experience based on three core principles:
✅ Cloud-based – Harnessing the latest technologies for scalability and performance.
✅ Automated – Driving efficiency through AI, automation, and DevOps.
✅ Sustainable – Building a future-ready, environmentally conscious infrastructure.
We are looking for top engineering talent eager to grow technically and professionally in an innovative, dynamic, and collaborative environment. If you are passionate about shaping the future of telecommunications, this is your place!

Activity description and concrete tasks:
Acceptence Tests and support for field operations with start-up installation of Switches and Routers from Cisco and Juniper.
2nd-Level Incident Management: Handle and resolve incidents escalated from first-line support, conduct root cause analysis, and implement solutions.
Problem Management: Identify recurring issues and develop long-term solutions, collaborating with compute automation developers to enhance automation processes.
Interface Collaboration: Work closely with first-line support, DT-ISP, FOPS (eg. for initial operation or RMA processes), and automation developers to ensure smooth operation and problem resolution.