Operational Readiness Lead

The Operational Readiness Lead position supports T5’s Data Center Operations by setting standards at sites that are newly under T5 Operations. This role is to lead the T5 BRIDGE program which transitions existing sites being operated by other providers into operations by T5 and standing up new operations from greenfield builds. This position will on-board these sites by working closely with all T5 and customer teams to ensure a seamless transition to operations with a goal of 100% compliance with all T5 standards, policies, and lease expectations. Reporting directly to the Director, Technical Operations, this role acts as a subject matter expert (SME) for all areas relating to mobilization and transition initiatives that directly impact customer satisfaction, operational readiness, and strategic success.  

This position partners closely with cross-functional stakeholders—including Compliance, Construction, Procurement, Human Resources, EHS, and IT—providing technical insight and operational guidance during transitions, assessments, and strategic initiatives. 

RESPONSIBILITIES 

Site Transition and Mobilization Lead - Primary 

• Lead onboarding of new data center sites to ensure seamless transition from construction to operations with 100% compliance to internal standards, policies, and lease obligations. 
• Serve as the central point of contact coordinating all aspects of the transition and mobilization process, including risk identification, mitigation planning, and stakeholder alignment. 
• Conduct due diligence and operational readiness assessments, documenting findings and action plans. 
• Develop and manage mobilization budgets, schedules, program documentation, and reporting metrics; ensure lessons learned are captured and applied to future projects. 
• Coordinate the transfer and turnover of documentation between Construction, Development, and Operations teams. 
• Drive implementation of INTERNAL’s Playbook at new sites, establishing or evaluating operational programs such as: 
  • Training 
  • Safety (EHS) 
  • Maintenance and reliability management 
  • Document and inventory management 
  • Accounting 
  • Communication protocols 
• Assist with vendor procurement as necessary to support site maintenance program standup for new data center sites. 
• Act as primary point of contact for customers and site leadership during mobilization activities. 
• Provide oversight and support for mobilization efforts led by other account directors or equivalent roles. 
• Contribute to business development efforts by ensuring readiness and quality of mobilization plans. 
• Act as a central point of contact leading the setup of all necessary parts of Operations programs in bringing new data centers online. 
• Drive customer satisfaction during transition and mobilizations through alignment of standards, scope of work requirements, and customer expectations. 
• Determine actionable items to address Quality Control review results 
• Maintain current in knowledge and requirements for data center infrastructure maintenance and operations. 
• All other duties consistent with your role as you may be assigned. 

Technical Operations Responsibilities - Secondary 

• Conduct operational risk assessments and propose mitigation strategies based on observed trends and industry best practices. 
• Assist in development, revision, and implementation of policies and programs associated with technical operations with a focus on those affecting transition and mobilization activities. 
• Identify inefficiencies in operations and support services, proposing and implementing scalable process improvements. 
• Participate in pilot programs and test new processes, systems, or policies before enterprise rollout. 
• Provide on-the-ground mentorship and technical coaching for site operations personnel to strengthen preventative, corrective, and emergency response capabilities.