Technical Writer

The Technical Writer is responsible for writing instruction manuals, guides and other kinds of supporting documentation for data center operations. The Technical Writer is responsible for authoring and illustrating well written content which presents applications in a clear and concise manner as easy-to-use. When preparing documentation and standardizing content, the Technical Writer will collaborate with management and support personnel

RESPONSIBILITIES

• Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience
• Collaborate and consult with team members to develop and execute content
• Proficient with all required Mission Critical Operation’s standards, policies, and processes
• Develop a deep understanding of internal and external users and their learning needs
• Understanding of proper day-to-day operations and how systems act interdependently, and proficient in client processes, local site/campus procedures, and critical equipment operation/failure mitigation steps
• Create end user documentation such as SOPs, training manuals and how-to guides for the non-technical user
• Make manuals, guides, procedures, and other supporting documentation easy-to-use by presenting them in a clear and concise manner
• Act as an editor to prepare review, revise, and maintain technical documents ensuring consistency in documentation
• Assist with the development of Data Center standards and policies when necessary
• Gather and analyze technical and product information from various sources to document new or changing functionality
• Maintain a library of application documentation, cataloging it for internal and/or external use
• Prepare and author various internal communication efforts as as requested
• Complete other such duties assigned by T5FM management