IT Support Front Office Trading - Fixed Incomes and Cash Desk

Location: NYC (Hybrid – at least 4 days onsite/week)
Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

We are seeking a talented IT Support Analyst to join our team and work on IT Fixed Income projects. The ideal candidate will have expertise in supporting traders and sales teams and be knowledgeable in SQL, and Unix.

Role and responsibilities

• Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.  End users are Sales, Traders, Front and Middle Office in the FIC department.
• Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally - Multi-tasking environment.
• Crisis Management with communication to end-users and senior management
• Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
• Communicate with users regarding application outages and upcoming events like releases and projects.
• Respond to end users within the timeframe dictated by the severity of the problem, document, and track (case histories, issues, and action steps).
• Partner with development teams on release management and the Global support teams to ensure quality support to our end users (New York / Montreal / London / Paris)

As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals dedicated to excellence. You will have the chance to contribute to developing our Finance engineering team and grow your career in a stimulating environment.

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