Equity Derivative Front office support - Murex trading platform

Location: NYC (Hybrid – at least 4 days onsite/week)
Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

This role provides day-to-day Front Office production support for the trading desk, mainly focused on Commodities and Exotic/Structured products. The analyst will work directly with traders to resolve trade booking issues, pricing discrepancies, P&L and position investigations, and production incidents. The role is a 70% functional and 30% technical support position. The candidate must be hands-on, able to analyze issues quickly, and comfortable working in a high-pressure trading floor environment.

The position also involves troubleshooting system interfaces, investigating data flow issues between upstream/downstream systems, checking logs, and performing basic SQL queries and Linux commands to support issue analysis. The candidate will collaborate with global IT and business teams and contribute to maintaining production stability across trading systems.

Responsibilities

• Provide daily production support to traders and Front Office users.
• Investigate trade booking issues, incorrect P&L, missing events or lifecycle problems.
• Analyze and resolve risk and positions discrepancies.
• Perform root cause analysis on production incidents and escalate when needed.
• Monitor and support interfaces and data flows between systems.
• Perform basic SQL queries for data investigation.
• Check Linux/Unix logs and restart application services if required.
• Support morning/evening production shifts rotation within the team.
• Communicate clearly with traders and business stakeholders.
• Collaborate with global teams to maintain system stability.
• Follow support runbooks and document resolutions.

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