Talent Acquisition Delivery Manager

The Talent Acquisition Delivery Manager is responsible for overseeing the performance, productivity and quality of our PH Talent Acquisition Sourcing team.

This role sits at the intersection of people leadership, operational excellence and commercial delivery. You will ensure our teams are operating efficiently, meeting SLAs, delivering high-quality candidate outputs and continuously improving processes.

You will partner closely with recruitment leaders and stakeholders to drive accountability, optimise workflows and scale delivery capability across the Solve by Talent function.

What You’ll Be Owning

• Leading and managing Talent Acquisition Sourcing teams (performance, engagement and development)

• Driving operational excellence across recruitment workflows and delivery processes

• Setting and tracking KPIs, SLAs and productivity metrics

• Ensuring quality and consistency of candidate validation and delivery standards

• Resource planning and workload management across accounts and stakeholders

• Implementing process improvements to increase efficiency and output

• Partnering with recruitment leaders to align delivery priorities and commercial goals

• Monitoring reporting dashboards and providing performance insights

• Managing risk, escalation handling and stakeholder communication

• Embedding best practice use of ATS, CRM and AI sourcing tools

• Coaching and developing team leads and high-potential talent