Waynesboro: Guest Services Team Lead

Join Team Outsider’s Guest Services Team!

Are you a hospitality enthusiast with a passion for leading and inspiring others? Do you thrive in a fast-paced environment where you can create a welcoming and memorable experience for every guest? Join Team Outsider's Guest Services Team and help us deliver extraordinary hospitality at our growing network of campgrounds!

Why You’ll Love This Job:

• Lead with Passion: Mentor and guide a team dedicated to providing outstanding guest service.
• Mix It Up: Enjoy a diverse role with a mix of guest interaction, team leadership, problem-solving, and front desk operations.
• Make a Difference: Play a key role in creating a positive and welcoming atmosphere that makes guests feel like they belong.
• Grow with Us: Develop your leadership and hospitality skills with a fast-growing company in the outdoor industry.

About the Role:

As the Guest Services Team Lead, you'll be the face of hospitality at our campground. You'll supervise and mentor a team of guest service professionals, ensuring every guest interaction is seamless, welcoming, and memorable. You'll train staff on best practices, handle guest inquiries, manage front desk operations, and create a positive and efficient environment for both guests and team members.

What You’ll Do:

• Lead the Team: Supervise and mentor our Guest Services Team Members, fostering a positive and collaborative work environment.
• Guest-Centric Approach: Greet guests with a smile, address their needs with attentiveness and respect, and ensure a smooth and enjoyable experience for all.
• Handle with Care: Follow procedures for reservations, store sales, and cash handling, ensuring accuracy and efficiency.
• Keep it Organized: Manage inventory stock counts and ensure the front office and store area are clean and well-maintained.
• Be a Problem Solver: Proactively identify and resolve guest issues, ensuring a positive and satisfactory outcome.
• Promote the Experience: Share information about local attractions, campground activities, and special offers.

What We’re Looking For:

• Passion for Hospitality: A genuine desire to create a welcoming and enjoyable experience for every guest.
• Leadership Skills: Proven experience in leading and motivating a team.
• Communication Superstar: Excellent communication and interpersonal skills, both in person and on the phone.
• Problem-Solving Prowess: Ability to think on your feet and resolve guest issues effectively.
• Organized and Efficient: Detail-oriented and capable of managing multiple tasks simultaneously.

Physical Requirements:

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Must be able to hear and speak clearly, and communicate comprehensively.
• Must be able to bend, stoop, kneel, crouch, climb, and stand 80% of the time.

If you’re ready to be part of a team that values hospitality, teamwork, and growth, we’d love to meet you! Apply today and help us create unforgettable outdoor experiences.