Customer Support Agent
fulltime_permanent entry_levelJob Overview
Role: Customer Support Agent
Scope: Help out our customers at the front line virtually and represent their voice by actively passing on their feedback and requests to the product & development department
Level: Junior
Location: Ghent, Belgium
Timing: ASAP
Who are we and why should you care?
Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.
Here’s what we bring to the table:
Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.
Teamleader One: the go-to e-invoicing software that self-employed pros can count on.
We’ve also been growing smarter through strategic acquisitions:
Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.
Vectera (2022): powering seamless customer meetings.
Dexxter (2024): making financial admin a breeze for freelancers.
Curious to learn more about us, our products, and why you’ll love working at Teamleader? Check us out here.
We're looking for a Customer Support Agent to join us on our mission
If you join our Customer Expert team, it’s because you strive to be a product expert on the one hand and derive your energy from delighting customers on the other.
Developing product expertise is key in this role. You’ll need to be curious and crazy about details to become a true Teamleader Focus expert. That expertise comes in handy when helping out our customers at the front line virtually. By talking to customers on a daily basis, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our customer experts pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.
You will use that growing product knowledge not only to support our customers. According to your own growth, interest and talent, you’ll have the chance to participate in support-related projects in the Customer Expert Team, i.e. contributing to our knowledge base, recording webinars, cross departmental activities with our finance, product, or success teams... and much more.
Working at the Customer Expert team means you will never, ever come home and say you had “just another day at the office”. You will talk with tons of entrepreneurs every day, you’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the Teamleader Focus Expert for our customers and your colleagues.
Want to know what a day in the life of our Customer Support Agent looks like? Check out this video!
Why others chose Teamleader: we're lively, not corporate
We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.
On top of that, you’ll get:
An extensive training budget
A hybrid working model: a pleasant mix of office and home working.
A personal tooling budget, to make working from home as comfortable as from our offices.
Daily budget-friendly in-house prepared lunch and dinner options (in our Ghent office), as well as Friyays and numerous sport initiatives!
Competitive and market-conform salary with compensations and benefits.
32 holidays on top of the standard public ones! (based on full-time employment)
Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.
We value diversity
Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.