Order Management Specialist

What You’ll Do

You’ll be the primary point of contact for our dealer network across Canada and the U.S., ensuring orders move efficiently and customers get the answers they need—fast.

Your responsibilities will include:

• Processing and managing customer orders via phone, email, and online systems
• Responding to product availability inquiries and proposing smart alternatives when needed
• Identifying solutions that save customers time and money
• Coordinating with Sales, Marketing, Production, and Logistics to ensure timely product deliveries
• Taking ownership of customer requests from start to finish, ensuring every order and issue is resolved quickly and accurately
• Following up on outstanding orders and proactively resolving issues
• Managing inventory transactions and order logistics using internal systems
• Collaborating with multiple departments to improve processes and customer experience

A Day in the Life

About 20% of your day will be spent on calls from our dealer network—helping place orders, answer questions, and resolve issues.

The rest of your day will include:

• Processing orders and managing requests in internal systems
• Responding to email inquiries
• Coordinating with internal teams across logistics, production, and sales
• Troubleshooting issues and finding practical solutions

This is a role that rewards organization, speed, and clear communication.

As you build product knowledge and learn how our operations work, you’ll gain exposure to multiple departments—opening the door to future growth opportunities within the company.