IT Manager

WHY WE NEED YOU 

Our IT technicians need a leader. Someone who can walk into a room full of sharp, hardworking people and earn their trust quickly. Someone who can set a clear standard, run a tight operation, and still have the patience to develop the person who's two years into their career and full of potential. 

You'll sit at the intersection of the people doing the work and the IT Director shaping the strategy. That means you need to be fluent in both languages — the technical one and the human one. You'll make sure the day-to-day runs smoothly, that the right problems get escalated and the rest get solved, and that your team feels supported doing some of the most critical work in the company. 

WHY YOU WILL (OR WON'T) LIKE WORKING HERE 

You'll love this job if you've been itching to step fully into leadership and building processes, building people, building a team culture that others want to be part of. If the idea of having real ownership over something that touches every corner of a large, growing company excites you more than it intimidates you. 

You won't love it if you need everything to already be figured out. We're a manufacturing company that moves fast and evolves constantly — some of our processes are mature, some are still being defined, and you'll have a hand in shaping both. If you're at your best in a stable, fully-documented environment, this probably isn't your next move. But if a little ambiguity feels like opportunity, you'll be right at home. 

WHAT YOU'LL OWN 

Your Team 

You'll lead a group of IT technicians across Canada and the United States — handling everything from hiring and onboarding to coaching, performance conversations, and the occasional tough call. You'll build the kind of team culture where people hold themselves to a high standard not because they have to, but because the bar is clear and the support is real. 

Service Delivery 

The helpdesk, the field support, the 6 AM call from a plant in trouble — that's your world. You'll own the end-to-end IT support experience for the business, making sure SLAs mean something, tickets get resolved with urgency, and the people depending on technology don't feel it when something goes wrong. 

Projects, Continuous Improvement & Forward Motion 

Site upgrades, system rollouts, process improvements — you'll lead or support IT projects from scoping through execution. You'll spot the patterns in recurring problems and fix them upstream. You'll document what works and make sure your team isn't reinventing the wheel every six months. And you'll actively explore how AI can make your team faster, sharper, and more impactful — because the best IT teams aren't just keeping up with change, they're using it to pull ahead.