Customer Service Specialist

This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.

Key Responsabilities

• Processing and managing customer orders (phone, email, online systems)
• Answering product availability questions and proposing alternatives as needed
• Following up on open orders and resolving issues proactively
• Taking ownership of requests from start to resolution
• Collaborating across departments to improve service flow and processes

A Day in the Life

• Handling dealer calls and inquiries (approximately 20% of the day)
• Processing orders and managing requests in internal systems
• Responding to email inquiries
• Coordinating with internal teams to resolve delivery or order issues
• Troubleshooting and resolving problems efficiently