Player Support Agent (EN)

About TransPerfect Gaming Division
TransPerfect Gaming Division is an award-winning multilingual video game services company specializing in translation, localization, player support, game testing, cybersecurity, tool development, art design, and community management. Supporting over 1,000 game developers worldwide, we help bring games to global audiences.

About the Role
Are you passionate about video games and helping players? We’re looking for a Player Support Agent (English) to join our growing global team. In this role, you will provide high-quality support to players while contributing to a smooth and enjoyable gaming experience.

Key Responsibilities

• Provide player support via tickets, email, chat, and/or forums

• Respond to player inquiries, issues, and feedback in a timely and professional manner

• Escalate complex issues to relevant teams when necessary

• Assist in drafting player-facing communications and announcements

• Monitor player feedback and report recurring issues or trends

• Collaborate with internal teams to improve player experience

• Maintain accurate records of interactions and solutions