CDK - Sr. Evaluative User Researcher - 204

Summary

We are seeking a Senior Evaluative User Researcher to remotely evaluate products and design concepts with users and partner closely with product teams to drive user-centered decisions. This role is critical for ensuring our enterprise software delivers intuitive, effective experiences through rigorous evaluative research.

Responsibilities

• Design and run evaluative studies including usability testing, preference testing, first-click testing, card sorting, and surveys.
• Draft research plans, recruitment criteria, and test scripts aligned with product goals.
• Conduct heuristic evaluations and apply System Usability Scale and other quantitative measures.
• Analyze qualitative and quantitative data and synthesize findings into clear, actionable reports.
• Translate research insights into design recommendations and success metrics.
• Collaborate with product managers, designers, and engineers in Agile workflows using Jira.
• Create and maintain artifacts in Figma and FigJam to communicate findings and proposed changes.
• Evangelize research outcomes to stakeholders and iterate studies based on feedback.
• Manage remote user research logistics and participant engagements.

Requirements

Requirements

• Bachelor’s or master’s degree and 5+ years of experience OR equivalent professional experience.

• Demonstrated experience evaluating products and design concepts using methods such as Usability Testing, SUS, Preference Testing, Surveys, First Click Testing, Card Sorting, Questionnaires, Heuristics. 

• Experience with User Testing platform for both unmoderated and moderated studies

• Experienced with Figma and Fig Jam

• Experienced planning, moderating, synthesizes data into actionable insights, reporting findings, and evangelizes research insights.

• Enjoys great research method debates and thrives on iterating based on feedback.

• Naturally curious with demonstrated excellence in critical thinking and tackling complex situations and problems.

• Excellence in written and verbal communication skills, including user, product team and stakeholder interactions and presentations.

• Experience with Agile processes and tools including refinement, estimation (Jira)

• Experience working with enterprise software in a fast-paced product team.

Nice to Have

• Experience with Qualtrics
• Experience with Advanced Quantitative Methods (Kano Study, MaxDiff, etc)