Training & Development Manager

About the role

Must reside in one of the following states: AZ, CA, GA, MA, ME, OH, TX, UT, VA, WV 

Position Summary: 
The Training & Development Manager provides strategic leadership over all learning, onboarding, and professional development programs for Crisis Line Associates (CLAs), supervisors, and volunteers. This position ensures that staff are trained to deliver high-quality, consistent services aligned with 988 Suicide and Crisis Lifeline standards and the organization’s mission. The Manager oversees training design, implementation, and evaluation, manages staff involved in training delivery, and collaborates closely with leadership to maintain a skilled and compliant workforce. 

Essential Duties and Responsibilities: 

• Lead the design, delivery, and continuous improvement of new hire and continuing education programs. 

• Conduct organizational training needs assessments and develop annual training plans that align with agency goals and compliance requirements. 

• Supervise trainers, facilitators, and support staff involved in learning activities. 

• Oversee curriculum development, ensuring content remains current with national and local 988 standards. 

• Manage all learning platforms and systems (LMS, SharePoint, and other repositories) used to deliver and track training. 

• Partner with the Quality Assurance (QA) team to incorporate QA data and feedback into learning interventions. 

• Coordinate advanced learning methods such as simulations, role-plays, and scenario-based training to improve field readiness. 

• Evaluate training effectiveness using data, surveys, and performance outcomes; prepare reports for leadership and funding partners. 

• Manage budgets related to training materials, licenses, and external facilitators. 

• Serve as the primary liaison to external certification partners and vendors. 

Qualifications: 

• Bachelor’s degree in Education, Human Resources, Psychology, or related field; Master’s degree preferred. 

• Minimum of five years of progressive experience in training, organizational development, or workforce education. 

• At least two years of supervisory experience managing staff or facilitators. 

• Demonstrated expertise in adult learning principles, curriculum design, and training evaluation. 

• Strong interpersonal, presentation, and project-management skills. 

• Proficiency with Microsoft Office, SharePoint, online learning management tools, Canva, Miro, Trello, and Confluence. 

• Experience within a nonprofit, behavioral health, or crisis service organization preferred.