General Manager
Job Overview
Summary
The General Manager will be responsible for leading overall business performance and growth, with a focus on achieving revenue, profit, and cash flow targets. This role carries full P&L accountability and requires directing strategic direction and operational activities to ensure profitability and meet stakeholder expectations. The General Manager will also play a key role in maintaining the company’s competitive market position while inspiring and guiding the team to achieve organizational goals.
Key Responsibilities
Business Performance & Values
Oversee overall business performance, ensuring the Company’s values of Service, Relationships, Responsibility, and Teamwork are upheld.
Expand strategic business sectors to optimize profitability and support management in meeting Profit & Loss (P&L) targets.
Administer performance management for Sales & Service teams, including appraisals, development, and training initiatives.
Ensure compliance with health, safety, quality, and environmental standards.
Monitor the quality of daily operations with a strong focus on Sales & Service, benchmarking results, and reporting on Key Performance Indicators (KPIs).
Strategic Leadership
Drive the execution of the Company’s vision and mission through long-term strategic planning.
Grow market share and consolidate profitability with effective annual business planning.
Implement a robust monthly review cycle to track tactical execution and performance delivery.
People Leadership
Support colleagues in achieving sales/service targets and managing budgets.
Foster employee retention and engagement through training, development, and performance management aligned with strategic objectives.
Uphold high standards in health and safety and ensure compliance with HR legislation.
Service Excellence
Implement service delivery model with clear protocols and KPIs.
Lead operational efficiency initiatives and strengthen customer relationships.
Balance strategic planning with hands-on management of operational goals.
Act as a dynamic leader, able to move seamlessly between high-level vision and direct, on-the-ground guidance.
Financial, Sales & Process Accountability
Deliver financial operating plans and drive revenue growth.
Set and achieve business targets in alignment with strategy.
Lead negotiations with trade unions effectively.
Collaborate with finance on accurate budget preparation and reporting.
Perform additional duties as required to support overall business success.