Data Operations Coordinator II

Purpose

The Operations Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients, while supporting projects of moderate complexity simultaneously.

Responsibilities

• Execute procedures to meet internal/external Service Level Agreements with high quality and throughput
• Train, certify, and adhere to standard operating procedures and business policies
• Execute data entry via databases
• Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs
• Work with clients to complete day to day business-as-usual activities
• Support on-call rotations or off-shift availability, as required
• Perform quality checks to ensure data integrity for clients and downstream systems
• Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
• Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
• Assist Process Lead/Team with user acceptance testing for new software releases
• Flexibility, Able to accommodate longer shifts as needed
• Other duties as assigned