Global Account Leader - Gracenote

Responsibilities

• Own and champion the customer vision, strategy, and roadmap for Gracenote's  products, directly creating pipeline based on customer use cases.

• Act as the primary customer advocate, deeply understanding the challenges of our Consumer Electronics, Digital, and Pay TV clients.

• Guide the superserve team to create a strategic 2-5 year plan that results in increased revenue and increased the value of the Gracenote partnership. 

• Continually hunt for new parts of these massive global customer organizations, developing new relationships and surfacing new needs that Gracenote can solve.

• Collaborate with teams across the organization—including Product Owners, Engineering, Sales, Marketing, and Video Product counterparts—to create a tightly integrated, differentiated solution that leverages Gracenote's unique combination of technology & metadata.

• Partner with Product Marketing, Customer Success and Sales to support the go-to-market strategy, create compelling messaging, and enable the sales team to effectively communicate our value proposition.

• Translate client needs into detailed sales opportunities, and work with your Sales Engineer to translate requirements into a specification that can be developed by Product Owners and Engineering teams.

• Collect and organize customer feedback to better direct company resources and roadmaps to align with customer needs.

• Must have the ability and willingness to travel for client meetings, industry events, and team collaboration. Expectation is to be onsite or remote with the customer 2x per month at a minimum.

Measures of Success

• Revenue Acceleration: Targeting 15%+ growth of customers each year 

• Exploited Whitespace: 100% sell through of existing Gracenote products into different parts of customer organization 

• Geographic Expansion: Continual expansion of Gracenote offerings into key customer geographies 

• New Product Introduction: Soliciting of valuable feedback on upcoming Gracenote products and development of new product pipeline 

• Customer/Product Innovation: Identification of new solutions Gracenote can develop on behalf of the customer (and potentially syndicate to others)

• Depth of Relationship: Greatly expanded understanding of complex customer organizations and development of senior level decisionmaker relationships 

• Co-Marketing: Developing testimonials, PR and co-marketing moments that improve Gracenote’s perception and momentum across the wider market.