Customer Support Specialist I

About this job

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies.

Role Details

• Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
• Enable fulfilment of client deliverables. Questionnaire preparation / Information area coverage as per proposal Fielding of the same Analysis Plan; Analysis and Interpretation Presentation of findings
• Understand and implement all internal processes.
• Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards.
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations.
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness.
• Developing effective working relationships with customers (existing and new) through regular meetings and identify and obtain further sales and business development opportunities
• Responding to customer needs or queries and managing the sales process from opportunity identification to customer sign-off
• Display a positive, can do attitude at all times, offer assistance to others on the team when needed, assist others in areas you are stronger in. hare learning’s with the team during team meetings; actively participate in client and internal review meetings/trainings and all team initiatives.                  #LI-NS1