Panel Relations Coordinator I

Summary:

• Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.

• Act as the primary point of contact for research participants, ensuring a high level of customer service.

• Assist in the development and enhancement of panelist communications, including emails, translations, and web content.

• Identify and escalate process improvement opportunities and potential risks related to panel management.

• Ensure compliance with market and legal requirements for panel operations.

• Work closely with local and international teams to ensure smooth panel operations.

• Other analogue functions

Job Responsibilities:

This role will be responsible for managing the Nielsen panels, maximizing new conversion and retention rate of panel size through inbound marketing and support communication.