Field Technician II (Maryborough, Queensland)

Job Purpose:

Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

Core Responsibilities:

● Establish strong panel member relationships:

1. Needs to communicate in simple and clear terminology
2. Ensure punctuality when attending appointments
3. Display a high level of presentation and professionalism

● Ensuring accuracy and quality of information:

1. Collect all pertinent householder information whilst in the home.
2. All information collected must be sent within required timeframes.

Followed-by

• Execute standard operating procedures to ensure panel quality, security and privacy is maintained.
• Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
• Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
• Maintain WH&S awareness in the field
• Able to work independently for extended periods of time.
• Efficient organisation of work flow.
• Work outside of core business hours when required.
• Maintain awareness of the Nielsen Data Classification Guidelines.
• Work within the framework of Nielsen TAM ISO Management.

Position Requirements / Competencies:

• Strong verbal and outstanding interpersonal communication skills.
• Exceptional Customer service / relationship-building skills and results orientation.
• Proficient computer hardware and software knowledge skills.
• General knowledge of Audio-visual equipment.
• Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment.
• Ability to work remotely, individually, and in a team environment.
• Result oriented with aptitude for continuous process improvements.
• Current Drivers Licence.
• Awareness of Information Security and privacy principles.