Lead/Senior ServiceNow Platform Architect

We are seeking an experienced and visionary ServiceNow Solutions Architect to lead the design and implementation of innovative ServiceNow solutions that drive efficiency, automation, and value across our organization. In this role, you will act as the technical authority, , responsible for translating business requirements into robust and scalable ServiceNow architectures. You will collaborate with stakeholders at all levels, guide development teams, and ensure that our ServiceNow platform strategy aligns with our overall enterprise goals.

Key Responsibilities:

• Strategic Solution Design: Architect end-to-end solutions on the ServiceNow platform, encompassing various modules (ITSM, CMDB/Discovery, Integration Hub, ITOM, HRSD, App Engine, SPM etc.) to meet complex business needs.
• Technical Leadership & Governance: Provide expert technical guidance, mentorship, and oversight to ServiceNow developers and administrators. Establish and enforce development best practices, coding standards, and platform governance.
• Platform Roadmap & Innovation: Contribute to the ServiceNow platform roadmap, staying current with new platform capabilities, industry trends, and emerging technologies. Identify opportunities for innovation and platform optimization.
• Solution Design: Lead technical design workshops with business stakeholders. Translate complex business processes into technical solutions using out-of-the-box features where possible, reserving customizations only for critical requirements. .
• Integration Architecture: Design and oversee the implementation of integrations between ServiceNow and other enterprise systems, ensuring data integrity, security, and optimal performance.
• Platform Governance, Risk Management & Best Practices: Define, champion, and enforce ServiceNow architectural standards, design patterns, development best practices, code quality protocols, instance upgrade strategies, deployment processes and platform governance policies across the organization. Ensure solutions are secure, scalable, maintainable, and performant. Identify and mitigate architectural risks.
• CMDB & CSDM Strategy: Play a pivotal role in defining and maturing our Configuration Management Database (CMDB) and Common Service Data Model (CSDM) strategy and implementation.
• Proof of Concepts & Prototyping: Lead and develop proof-of-concept (PoC) initiatives and prototypes to evaluate new ServiceNow features or complex solution designs.
• Quality Assurance & Testing: Define and support testing strategies to ensure solutions are high-quality, reliable, and meet business requirements.
• Documentation: Create and maintain comprehensive architectural documentation, including solution designs, technical specifications, and decision logs.
• Stakeholder Management: Effectively communicate complex technical information to both technical and non-technical audiences, including senior leadership. Build strong relationships with key stakeholders.
• Mentorship & Leadership: Act as a technical mentor to ServiceNow developers and administrators, conducting code reviews and guiding them on platform best practices. 
• Innovation & AI Strategy: Stay current with semi-annual ServiceNow releases and explore how new platform innovations, including GenAI capabilities, can optimize existing workflows.