Customer Service Advisor

We are looking for experienced Customer Service Advisors to join our growing Customer Service team!

Step into a role where you can Work, Win, and Grow!  You will handle queries via phone, email, or chat with a positive attitude, identify customer needs, and deliver effective solutions. Plus, you will have a blast working in the exciting world of games, enabling our players to have a great experience.

Salary & Benefits:

• Rs23k - Rs32k p/m basic salary (depending on interview and experience)
• Monthly bonus of up to Rs20k
• 25% night allowance
• Fully subsidised medical scheme
• Meal allowance
• WFH allowance

Working hours / 1 month shift rota: 

• Morning - 10:00 - 19:00
• Mid: 14:00 - 23:00
• Night: 17:00 - 2:00

Responsibilities include:

• Deliver exceptional customer service via phone, email, and chat, ensuring a professional and positive experience
• Act as a brand ambassador, fostering trust, personalising interactions, and promoting loyalty through tailored recommendations
• Enhance customer engagement by resolving queries, coaching self-service solutions, and promoting new offers and games
• Ensure compliance and responsible gaming, identifying risks, supporting safer gambling conversations, and escalating incidents when necessary
• Contribute to service improvements, analyzing trends, recommending policy updates, and staying up to date with regulations and company processes

If you thrive in a fast-paced environment, love helping others, and are committed to providing exceptional service, then this is the perfect opportunity for you! Join us and make every interaction count while enjoying a fun and dynamic work environment!