Slots Manager

The Slots Manager will lead and manage the Slots department, ensuring exceptional customer experience is achieved, financial targets are met, effective team performance, alongside meeting our compliance with company standards, while maintaining operational efficiency.

Key Accountabilities

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
• Recruit, train, and develop teams to achieve company brand service standards.
• Conduct regular team performance reviews and maintain a positive, productive work environment.
• Monitor and analyze slot machine performance, implementing initiatives to maximize revenue.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and our licensing objectives
• Maintain awareness of competitor activity and recommend appropriate actions.
• Uphold the company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures

Slots Team

• To lead, and build a professional, competent, and engaged slots team
• Responsible for efficiently of rotas to ensure we have team to deliver service
• Accountable for the effective training, development, and motivation of the slots team
• Instill a continuous performance improvement culture throughout the team empowering them to achieve targets in their respective areas of responsibility
• Encourage training, coaching and feedback culture within the team
• Manage annual appraisal review process to ensure that it is conducted appropriately, all training needs are established, and development plans are created

Customer

• Driving customer service standards for the team, identifying customer needs, and acting on customer satisfaction feedback to ensure appropriate service provision to a range of customer expectations
• Knowledgeable of competitors, their products and offers along with the impact they have on your customers.
• Drive the best service experience in the town
• Identifying and acting upon locally generated marketing opportunities to deliver growth in stake whilst ensuring margin efficiency