Slots Manager

The Slots Manager will lead and manage the Slots department. This involves ensuring exceptional customer experience is achieved, financial targets are met, effective team performance, alongside meeting our compliance with company standards all while maintaining operational efficiency.

Key Accountabilities

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and our licensing objectives
• Accountable for the effective training, development, and motivation of the slots team
• Instill a continuous performance improvement culture throughout the team empowering them to achieve targets in their respective areas of responsibility
• Knowledgeable of competitors, their products and offers along with the impact they have on your customers.
• Drive the best service experience in the town