Experience Specialist

Your Mission, Should You Choose to Accept It 

You’re the person who turns ideas into experiences people actually feel. In this role, you take our big vision for how The Social Hub should look, sound, smell and flow and bring it to life in our hubs across Europe. You connect strategy to action, building moments that surprise guests, energize teams, and spark real community. You’ll work side-by-side with UX, Design, Product and local teams to create journeys that feel effortless and emotionally rich. You’ll shape playbooks, test new concepts, guide pilots, and help our hubs deliver that signature spark every single day. This is hands-on, creative work with plenty of room to experiment, improve, and influence. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do 

• Map and refine end-to-end journeys with UX partners to spot friction and build moments that connect emotionally 
• Turn journey maps into service blueprints with Design and Product 
• Build our Experience Playbook across themes like WTF, Welcome, Music, Scent and more 
• Shape playbooks for anchor roles and help teams understand how they bring experiences to life 
• Create tools with Quality and L&D such as training materials, checklists, and activation guides 
• Test and scale experience pilots, from scent programs to wellness concepts to onboarding rituals 
• Lead hub implementation plans so teams feel confident, trained, and excited to deliver 
• Capture real-time guest feedback and turn insights into improvements across hubs
• Visit & launch pilots in our European hubs

What You’ll Have 

• You bring 4+ years of experience in customer experience, hospitality, service design or similar work 
• You have hands-on experience with journey mapping, playbooks, and rolling out concepts across locations 
• You enjoy working with data and feedback to sharpen experiences
  You’re confident running pilots, building processes and guiding teams through change
• You have a collaborative style and know how to connect with people across functions and cultures 
• You’re creative, curious, and energized by bringing ideas to life 
• You speak and write English fluently

What We Offer:   

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.