Temporary Student Support Staff - Fixed Term full time/Part time

Te Whiwhinga mahi | The Opportunity

We are seeking expressions of interest from candidates to join our Temp Pool for temporary Student Support roles across the University.

Assignments may range from 4 weeks to several months, full-time and part-time hours depending on the nature of the request.

Key Responsibilities may include:

• Responding to queries from students and staff, both internally and externally
• Providing accurate course information and advice, including programme requirements and enrolment options
• Supporting postgraduate and international students
• Assisting with scholarships and grants processes
• Providing wellbeing, pastoral care, and learning support
• Helping identify students at risk and high-achieving students
• Assisting with student enrolments and visa enquiries
• Creating, implementing, and reviewing student support plans
• Handling complaints and referrals confidentially and appropriately
• Supporting student recruitment activities (e.g., expos and events)
• Providing administrative support to Student Support teams

Salary Range: $55,300 – $88,900 per annum (pro-rated for part-time), depending on the role.

He kōrero mōu | About You

Our ideal candidate understands what students need and can confidently connect them with the right resources. We are looking for someone who is:

• Adaptable, confident, friendly, and engaging
• Experienced in delivering academic and pastoral support
• Skilled in environments requiring high levels of customer service
• Knowledgeable about equity issues in New Zealand
• Experienced with systems such as Moodle, SSO, student enquiry systems, CRM; timetabling experience is a plus
• Strong in problem-solving and stakeholder engagement
• Excellent in written and verbal communication
• Able to provide accurate course advice and interpret academic regulations
• Committed to confidentiality and ethical standards
• Comfortable with in-person and virtual meetings

While a degree is not essential, it can help with understanding the university environment.

Please note: To register as a Temp on Campus, you will need to complete:

• An interview
• Online testing (Word, Excel, Outlook)
• Successful reference checks (ideally your last 2–3 reporting managers)