Performance and Operations Manager - Legal Personal Injury

We are looking for a data-driven operational leader to oversee our Senior Production Team, Medical Management, and Reduction Departments. The ideal candidate will have a proven track record of identifying operational patterns, analyzing data, and coaching teams to improve performance based on KPIs. 

This role goes beyond traditional meetings—it requires an engaged, hands-on leader who leverages real-time data to shape strategy, address challenges proactively, and develop action plans that enhance efficiency and drive results. 

Key Responsibilities: 

Data-Driven Decision Making 

• Analyze operational performance metrics to identify patterns and opportunities for improvement. 
• Implement KPI-driven coaching to optimize team productivity and results. 
• Take ownership of data insights to drive strategic business improvements. 

Operational Leadership & Team Management 

• Oversee the Senior Production Team, Medical Management, and Reduction Departments, ensuring alignment with firm goals. 
• Provide hands-on leadership, coaching, and direct intervention when performance lags. 
• Develop custom action plans for team members to improve efficiency and execution. 
• Ensure all processes align with customer service excellence and the firm’s mission. 

Performance Optimization & Course Correction 

• Identify bottlenecks in workflows and execute data-backed solutions to increase efficiency. 
• Establish accountability by implementing real-time monitoring of KPIs and output. 
• Work proactively—not reactively—to correct inefficiencies before they escalate. 

Cross-Functional Collaboration 

• Partner with leadership and unit managers to align department goals with firm strategy. 
• Lead high-impact initiatives that improve customer experience, efficiency, and profitability. 

Results & Execution Focus 

• This is not a passive leadership role—you will be expected to roll up your sleeves, analyze problems, and actively drive execution. 
• Your success will be measured by data, efficiency gains, and real improvements in performance. 

Salary: $85,000 - $125,000 per year compensated on experience