Case Manager Lead

The Case Manager Lead is an important leadership role that supports team performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position oversees a team of case managers and plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department.

While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes.

Key Responsibilities

• Lead, manage, and develop a high-performing team of senior case managers
• Support monthly settlement performance and contribute to achieving departmental KPIs and targets
• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growth
• Monitor pipeline activity, case progression, projections, and outcomes to ensure steady progress
• Promote accountability to productivity, quality, and client service standards in a supportive and structured way
• Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
• Address escalated client matters with professionalism and ensure timely resolution
• Review performance data and provide insights to help identify trends and opportunities for improvement
• Help maintain quality control standards through audits and process oversight
• Identify operational gaps and collaborate on workflow improvements and efficiencies
• Support the development of internal talent and contribute to building future leadership within the team
• Participate in hiring, onboarding, and training of new team members
• Ensure adherence to firm policies, legal standards, and internal procedures

Work Environment

• Full-time, on-site position based in Miami Lakes, FL
• Fast-paced environment with clear goals and performance expectations
• Collaborative team setting focused on results, continuous improvement, and client outcomes
• Requires the ability to manage multiple priorities and adapt to evolving business needs
• Occasional weekend availability may be needed based on business or training requirements

Benefits

• Competitive salary ($85,000 – $125,000 annually) plus bonus opportunities
• Performance-oriented environment with opportunities for advancement
• Ongoing professional development and leadership growth
• Collaborative, team-focused culture with meaningful impact
• Opportunity to contribute to a growing, nationally expanding law firm

Application Process

Applications are open to qualified candidates with relevant legal experience.

This role is ideal for experienced case management leaders who are looking to make a meaningful impact within a personal injury firm focused on client service, operational consistency, and strong case outcomes.