Pre-Litigation Department Manager

Ready to lead a team, own the numbers, and make a real impact?

We’re looking for a driven, results-obsessed leader to run our Senior Case Management team—the engine behind our settlements.

This is not a desk role. This is a performance role. You won’t manage cases—you’ll manage people, performance, and results.

What You’ll Be Responsible For

• Leading and motivating a team of high-volume case managers
• Driving monthly settlement results and hitting aggressive targets
• Running 1:1s, coaching sessions, and performance check-ins
• Holding your team accountable to productivity and quality standards
• Monitoring pipeline, projections, and closing performance
• Jumping in on escalated client situations and turning them around
• Identifying gaps, fixing inefficiencies, and improving workflows
• Building structure, developing leaders, and scaling your team
• Hiring, training, and leveling up talent

Who You Are

• A natural leader who thrives in fast-paced, high-pressure environments
• Obsessed with results, accountability, and winning
• Experienced in personal injury and settlement negotiations (2+ years)
• Proven track record managing teams and hitting targets (2+ years leadership)
• Strong communicator who can coach, challenge, and develop people
• Data-driven and comfortable owning performance metrics

Why This Role

• You’ll own the outcome—and see the results of your leadership
• High-growth environment with real opportunity to advance
• Work with a team that moves fast and plays to win
• Your impact is direct, visible, and rewarded

Bottom Line

If you’re the type who:

• Pushes teams to win
• Holds people accountable
• Fixes problems instead of talking about them

We want to talk to you.
 

Position Overview

The Manager of the Senior Case Management Department is responsible for leading, developing, and optimizing a high-performing team of Senior Case Managers focused on negotiating and settling personal injury cases. This role is accountable for ensuring all case management processes are executed effectively, team performance meets or exceeds monthly settlement goals, and operational excellence is maintained across the department.

This is a pure leadership role—the Manager does not carry a personal caseload but is fully responsible for team output, performance, and results.

The ideal candidate is a strong leader with deep experience in personal injury settlements, a data-driven mindset, and a proven ability to drive performance, accountability, and continuous improvement.

Key Responsibilities

1. Leadership & Team Management

• Provide clear direction, structure, and leadership to the Senior Case Management team.
• Establish performance expectations, benchmarks, and accountability standards for all team members.
• Conduct regular one-on-one meetings to review performance, provide coaching, and support development.
• Lead daily huddles and team meetings to align priorities, address challenges, and maintain focus.
• Build and maintain an effective team structure, including pod creation and leadership development within the department.
• Delegate responsibilities and projects strategically based on team strengths and workload.

2. Performance Management & Accountability

• Own and drive monthly settlement performance across the department.
• Monitor individual and team performance against established KPIs and benchmarks.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Identify underperformance trends and take corrective action, including coaching, retraining, or disciplinary measures.
• Ensure all team members clearly understand expectations, productivity targets, and quality standards.

3. Operational Oversight & Execution

• Ensure all case management tasks and workflows are executed accurately and efficiently by the team.
• Oversee the full lifecycle of case handling, including:
  • Client communication standards
  • Insurance negotiations
  • File documentation and updates in Litify
  • Case reviews, audits, and settlement processes
• Monitor workload distribution to prevent backlog and ensure timely case resolution.
• Ensure compliance with firm protocols, legal standards, and internal procedures.

4. Quality Control & Auditing

• Conduct regular audits of cases, calls, and documentation to ensure quality and consistency.
• Implement and maintain quality assurance standards across the department.
• Identify gaps in execution and implement corrective processes.
• Ensure proper client communication, documentation accuracy, and negotiation standards are upheld.

5. Data Analysis & Reporting

• Analyze weekly, monthly, and quarterly performance data to identify trends and opportunities.
• Monitor projections, productivity metrics, and department output.
• Prepare and present reports on performance, settlements, and operational efficiency.
• Develop and execute strategies to improve results and operational performance.

6. Client Experience & Escalation Management

• Ensure the highest level of client service across all interactions.
• Handle escalated client concerns and resolve issues efficiently and professionally.
• Identify root causes of escalations and implement solutions to reduce recurrence.
• Continuously improve communication standards and client satisfaction.

7. Training, Coaching & Development

• Identify training needs and implement development programs for the team.
• Provide ongoing coaching in negotiation strategy, client communication, and case handling.
• Develop future leaders within the department.
• Foster a culture of accountability, growth, and continuous improvement.

8. Process Improvement & Efficiency

• Evaluate and optimize workflows to improve efficiency and productivity.
• Implement best practices and leverage technology to streamline operations.
• Collaborate cross-functionally to improve processes and outcomes.
• Drive continuous improvement initiatives across the department.

9. Hiring, Onboarding & Team Development

• Assess staffing needs and participate in hiring decisions.
• Oversee onboarding and training of new hires to ensure successful integration.
• Manage offboarding processes when necessary.
• Build a strong, scalable, and high-performing team.