Personal Injury Client Support Representative

Compensation: USD $1,000+ per month (based on experience)
Please submit your resume in English.

Role Overview 

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. 

Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

Key Responsibilities

Preferred Qualifications:

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support to office staff, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status and update adjuster information in the system
• Perform additional administrative and case-related duties as assigned

Work Environment 

• Fully remote role. 
• High-production, metric driven recruiting environment. 
• Collaborative team structure supporting multiple hiring functions.