Personal Injury Pre-Litigation Senior Case Manager

The Senior Case Manager possesses extensive knowledge and understanding of personal injury case management and supports attorneys in the handling and progression of pre-litigation matters. This position serves as a primary point of contact for clients, maintains accurate case records, facilitates communication among parties, and helps ensure cases progress efficiently in accordance with firm procedures and attorney direction. 

Responsibilities

Client Communication

• Contact clients within 24 hours of case assignment to introduce yourself and explain the next steps in the case process.
• Maintain regular communication with clients and provide case-status updates as directed by the supervising attorney.
• Communicate treatment-related updates and documentation requests in accordance with firm procedures.
• Return client calls and voicemails the same business day.
• Maintain contact with clients at least every 14 days.
• Notify clients regarding settlement-related developments and coordinate communications at the direction of the supervising attorney.

Insurance and Provider Communications

• Follow up with insurance carriers after settlement demands have been submitted by the attorney.
• Facilitate communications with insurance adjusters, medical providers, and other third parties under attorney supervision.
• Confirm and document available insurance coverages, including BI, PIP, and UM coverage.
• Request and follow up on insurance declaration pages and supporting documentation.
• Coordinate the transmission and receipt of settlement-related documentation as directed by the attorney.
• Coordinate mediation scheduling and prepare case materials for attorney review.

Case Management

• Maintain complete, accurate, and timely case notes in Litify.
• Update client files and supporting documentation.
• Track outstanding records, bills, liens, and other case-related documents.
• Review provider balances and obtain appropriate internal approvals before processing case-related settlements.
• Assist with demand package preparation and case organization for attorney review.

Client Service

• Deliver exceptional client service through professionalism, responsiveness, and attention to detail.
• Address client questions and concerns promptly and courteously.
• Maintain confidentiality of all client information.
• Ensure adherence to firm procedures and service standards.

Work Location Requirement: This is a full-time, onsite position located at 535 5th Avenue, Suite 2600, New York, NY 10017. Employees are expected to work in the office five (5) days per week.

Remote or hybrid work arrangements are not available for this role.