Discovery & Enablement Specialist - 12 month contract opportunity

Reporting into our Experience Optimisation & Discovery Lead, this Discovery & Enablement Specialist contract role is all about making it easier for customers to find, explore and purchase products across TWG's digital channels. 

You will support digital customer experience outcomes by managing search optimisation, product discoverability, platform operations, product availability and continuous improvement across web, app and supporting digital platforms. You’ll be confident working across multiple systems, quickly learning how they work and using them to deliver the best outcomes. Strong Excel capability is essential. 

Working closely with Merchandise, Marketing, Product, Customer Services, Fulfilment, eCommerce Category Management, Omni Experience teams and external platform partners, you'll identify pain points, solve operational challenges and uncover opportunities to improve the customer journey.  Using data, customer insights, automation and AI-enabled tools, you'll continuously improve search performance, product discoverability and platform efficiency, helping shape smarter ways of working and better experiences for our customers.