Service & Modern Workplace Lead

You are a passionate technology leader who enjoys building high-performing teams, driving digital innovation, and delivering exceptional customer experiences through modern technology solutions

Reporting to the Head of Services & End User Compute, you'll work alongside senior business stakeholders, technology partners and service providers to deliver a modern, seamless employee experience across our workplace technology environment.

Rather than leading an internal team, your success will come through owning service outcomes, building effective supplier relationships and ensuring the outsourced services our people rely on are delivered consistently. You'll govern service delivery, lead operational improvements and work with others to strengthen the workplace technology experience.

Across endpoint management, mobile device services, workplace applications, collaboration platforms and device lifecycle, you’ll oversee the services that keep our people connected, productive and supported. You’ll also lead oversight of MSP-delivered Service Management Office practices, including Major Incident Management, Incident Management, Problem Management, service reporting and continual service improvement.

This role is not intended to be a hands-on platform engineering, configuration or senior architecture role. The focus is on service ownership, supplier governance, operational leadership, process maturity and continuous improvement across endpoint services, MDM, MAM, device lifecycle, service management and employee experience.