Fixed-term Documentation Coordinator
Part-time
Entry Level
Job Overview
- Process all documentation on behalf of principals and send pre-alert and schedule information to customers
- Collaboratively coordinate with all internal departments to improve the delivery of functional KPI
- Ensure all documentation submitted by customers is handled with care and completed in a timely manner
- Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers
- Compiling manifest, bill of ladings and invoices in a timely manner including amendments as required
- Responsible for data entry of bills and freight details into system,
- Responsible for vessel/ voyage audits to ensure all BOL have been processed and closed within the agreed KPI
- Overall accountability of the end-to-end process allocated trade lanes
- Liaise with Commercial and Sales teams / Managers on rates queries in accordance with NPDL approval process
- Preparing all pre-receivable advice documentation for customers
- First point of contact for customer complaints and enquiries related to documentation and escalation process when necessary
- Self-checked on accuracy of internal and external documents
- Supporting internal customers with adhoc documentation requests
- Other tasks as directed