Job Overview
- Guide service flow, support real-time decision-making, and ensure all guest interactions reflect the graciousness, thoughtfulness, and precision of The Restaurant at JUSTIN
- Provides an excellent customer experience to uphold Forbes 5-star services/standards and follows all company and safety procedures and policies
- Assist with dining room setup, including linens, glassware, silverware, tabletop details, and equipment such as fans or heaters
- Manage beverage service and taste, open, and pour wines; serve and describe wines in accordance with the Court of Master Sommeliers
- Deliver and clear food courses in coordination with FORBES 5-Star Service standards
- Speak about food with accuracy, ease, and elegance, avoiding slang
- Provide knowledgeable, graceful, and attentive service with natural timing and a warm approach
- Oversee table maintenance through delegation or direct action
- Maintain clean and organized service stations and side work areas throughout the shift
- Maintain the cleanliness of all interior and exterior guest areas
- Reset and flip tables with speed and attention to detail
- Anticipate and respond promptly to guest needs and requests
- Communicate special table needs and guest requests to the kitchen
- Break down and close the dining room post-service, including polishing, organizing, and restocking service tools and equipment
- Maintain a clean, well-kept uniform and a natural, professional appearance
- Participates and ensures compliance with all opening and closing duties as determined and published by the Restaurant Manager or Executive Chef
- Keeps up to date on new JUSTIN releases as well as viticulture and winemaking techniques
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