Account Engagement Specialist

What You’ll Do

You will serve as a key driver of commercial momentum by initiating outreach, qualifying accounts, and ensuring opportunities stay active and progressing.

Responsibilities include:

• Researching and building detailed prospect profiles within target accounts
• Identifying and reaching decision makers in complex organizations
• Conducting cold outreach by phone and email to initiate conversations
• Securing meetings and coordinating multi-stakeholder discussions for Account Managers
• Maintaining disciplined CRM documentation in HubSpot
• Monitoring follow-ups and next steps to prevent stalled opportunities
• Supporting onboarding touchpoints and ongoing engagement coordination
• Contributing to outreach workflows and engagement process improvements

This role partners closely with Account Managers and Customer Experience to create visibility, accountability, and consistent movement across the customer journey.