Customer Experience Associate

What You’ll Do

You will play a critical role in delivering a seamless, accurate, and professional customer experience from order entry through delivery and follow-through.

Your responsibilities will include:

• Processing customer orders with accuracy and urgency
• Coordinating shipping, tracking, returns, and rebates
• Managing shared inboxes and handling inbound and outbound calls
• Processing credit card transactions responsibly
• Maintaining accurate and timely records in HubSpot CRM
• Partnering closely with Grower Relations, Technical, and Field teams
• Building strong relationships with distributor representatives and logistics partners
• Following established processes that ensure consistency and excellence

This role reports to the Customer Experience Manager and is based in our Fresno office.