Customer Experience Coordinator- Domestic

Major Objectives / Accountabilities:

• Provide individual support to customers across all products that we sell.

• Providing quotes to customers using the trade tariff provided by the Commercial team

• Create bookings once a request is received by a customer using CragoWise

• Arrange customs clearance documents and support Licensed Agents as required

• Arrange transport options as required by the customers

• Arrange packing/unpacking of cargo as requested by the customers

• Coordinate fumigation services as and when required

• Arrange biosecurity and customs inspections as and when required

• Create transport documents including bill of lading when required

• Register manifesting documents for Imports and Asycuda for Exports and issue delivery orders as required

• Auto-rate jobs in CargoWise and generate invoices within CargoWise

• Send invoices to customers from CragoWise promptly and communicate with the customer directly on any payment queries

• Liaise with the Accounts Payable team to manage FRC accounts

• Arrange for shipping line payments

• Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.

• Communicate and follow up effectively with Sales, and the other teams as required.

• Build and maintain effective customer relationships

• Identify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities.

• Act as a role model championing Way of Work • Challenges status quo and recommends alternative solutions

• Perform other duties as assigned