Job Overview
- Communicates with sales team, carriers and warehouses via phone or email to manage distributor, special event and other orders
- Process orders and ensure on-time delivery through network of warehouses and UPS/trucking companies. Plan and arrange shipments.
- Research and resolve delivery issues to include issuance of credit or sending replacements
- Maintain good customer and 3rd party logistics relations.
- Supports overall supply chain planning, sales operations and expansion projects.
- Fill out contract forms, determine charges for service requested, enter customer standard updates
- Adjust complaints concerning billing or service rendered, independently investigates and solves service issues.
- Manage and approve logistics costs for 3rd party logistics providers.
- Provide prompt, efficient and exceptional customer service. Calls include inquiries on billing discrepancies, product inquires, order tracking, payment issues and other general inquiries.
- Analyze orders and enter orders that align with current stock availability as well as minimize cost
- Build relationships with our Marketing and Sales team and provide information on possible sales leads/customer feedback.
- Proactively and independently identify problems and quickly implement appropriate solutions.
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